Nine stages. No black box.
A brand identity and an ERP build are very different projects. The way we run them is not. You always know what stage you are at, what happens next, and what you are approving.
From first conversation to long after launch
- 1
Discovery & consultation
Understand the business before discussing the build.
A working session on what the business needs to achieve, what is failing today, and what success would actually look like. No obligation and no cost — if we are the wrong fit, this is where we say so.
- Discovery session
- Initial scope direction
- Honest fit assessment
- 2
Requirements analysis
Document how the operation really runs.
Our business analysts map your current process end to end, including the workarounds nobody documents, then turn it into requirements a development team can build against without guessing.
- Process map
- Functional requirements
- Integration inventory
- 3
Strategy & planning
Agree scope, sequence, timeline and cost.
We phase the work so the highest-value pieces land first, then commit to a written scope, timeline and price. You approve this before anything is designed or built.
- Phased delivery plan
- Timeline
- Fixed written quote
- 4
UI/UX design
Design the experience before building it.
Wireframes and interface design reviewed on real screen sizes, so you sign off on how the product behaves rather than on a static picture of it.
- Wireframes
- Interface design
- Interactive prototype
- 5
Development
Build in short cycles you can see.
Working software delivered in increments with regular demos. You review something real every cycle instead of waiting months for a single reveal.
- Working increments
- Demo at each cycle
- Progress visibility
- 6
Testing & quality assurance
Break it before your users do.
Functional, cross-device, performance, accessibility and security testing, plus a structured round of user acceptance testing with your own team.
- QA test cycles
- Cross-device checks
- UAT sign-off
- 7
Deployment
Go live without the drama.
Environment setup, data migration and a staged release with monitoring switched on, plus a rollback plan we hope never to use.
- Production setup
- Data migration
- Monitoring & rollback plan
- 8
Training & handover
Make sure your team can run it.
Hands-on training for the people who will use the system daily, plus documentation and full handover of source code, accounts and credentials. You own all of it.
- Team training
- Documentation
- Full asset handover
- 9
Support & continuous improvement
Stay useful as the business changes.
Ongoing support, monitoring and enhancement. Launch is the middle of the engagement — most of a system's value is created in what comes after it.
- Support agreement
- Ongoing enhancements
- Named contact
Start at stage one
The first discovery conversation is free and carries no obligation.